Lothian Communications. TV, Phone and Broadband Specialist complaints policy and procedure.


We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.

To ensure that we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 07771 527830, or write to us at: Lothian Communications, 27 Whitehouse Way, Gorebridge, Midlothian EH23 4FP, or email us. We aim to respond within 4 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.